www.shishatabaku.com.au (the “Site”) is owned and operated by Izama Pty Ltd T/A Tabaku
Store (IZAMA). IZAMA can be contacted at:

[email protected]
1800 717 661
5 brodie Street Rydalmere NSW Australia 2116

By using this Site, you indicate that you have read and understand these Refund Policy and agree to abide by them at all times.

Refund requests must be made within 14 days after receipt of your goods. We accept refund requests for goods sold (non-tobacco products) on our Site for any of the following reasons:
• Good is broken;
• Good does not match description; or
• Good is the wrong size.

Refunds do not apply to the following goods:
• Tobacco Products.

Returns can be made in person at the following location(s):
5 Brodie Street Rydalmere NSW Australia 2116.

Returns can be made by mail. To return a good by mail, follow the following procedure:

1- Contact IZAMA and request the return label. Our contact details are as follows:
0405 309 130
[email protected]
5 brodie Street Rydalmere NSW Australia 2116

2- Pack your goods and attach the return label that will be email to you. Go to your nearest post office and pay the necessary postage fee.

You can also contact us through the feedback form available on our Site.

Effective Date: 8th day of April, 2022